Frequently Asked Questions | Aurora3D Software

Why the image quality is low, What is the System Requirements?

If you graphics card don’t support FSAA, you may see some jagged at shapes edge.

Don’t worry, use the “Export Image”, you can get the high quality pictures.

The system requirements are:

1. Mac OS 10.6 or later / Microsoft Windows XP, Vista or 7.

2. Intel or AMD Processor 2.0GHz.

3. 1GB RAM

4. 100 MB available harddisk space

5. Hardware accelerated 3D graphics card with FSAA support.


How to find all volumes on the Mac OS?

When you import or export your design, you can fill in “/Volumes” in the path text box on the dialog, then you can find all volumes on your Mac.


How to get my Graphic Card model?

1. Click “windows” button -> Run…
2. Fill out “dxdiag” in the Run dialog.
3. Select the “Display” tab, and you can see the Device Name on the left-top of the dialog.


Why  prompt “Visual C++ Runtime Library Error” when open software?

Please check your computer graphics card driver is installed, don’t use window system default graphics card driver.


Why the software prompt “Registry Failed” when I activate the software?

Please fill in accordance with the information in the email, including the “User Name”, “User Email” and “Serial No” are consistent with the needs and the information.

The registry information don’t include space, Case Sensitivity.Please fill in this to Registry dialog and restart software.


How to get transparent background Image or video?

Image: uncheck “has background” on export image dialog.

Video: uncheck “has background” on export animation dialog and check “No” of video compression.

Other animation: uncheck “has background” on export animation dialog.


Why export video crash on mac?

Please open  menu [Setup->Render Size],select “Film & Video” profile and size is standard video size.


If I bought the license, can I remove the watermaker?

Yes, no watermark, No date restriction.


How to update my software to new version?

Open the software, and open the menu: Help -> Software Update.

The software will check the new version, and prompt you whether or not have. you can choose to update.


What types of files that I can Export?

Software export Image formats include: Png (include the full Alpha channel), jpg, bmp, xpm, ppm, tiff (including the full Alpha channel).

Export Animation formats include: Video (avi, flv, mpg), Flash (swf for windows), Gif animation, or image sequences (png, tga, bmp).


How to output AVI, MPG video file?
In Aurora 3D Animation Maker’s menu select [File] – [Export Animation], in accordance with the program flow operations can save as avi, flash, gif etc.

if you need the output MPG, FLV, MP4, etc., install the FFDShow Codec.


How to share my presentation to another computer?

In the Presentation 3D, you can open this menu: “File -> Save as Play”, to export a exe or export a play package.

You can copy this exe to other computer and run  in the folder to show your presentation.


What types of files that I can Import?

Import image formats include: png(include the full alpha channel), tga, jpg, bmp, tif, gif.

Import video formats include: mpg, avi, wmv, asf, rm, rmvb.

3D Model formats include: 3DS, OBJ, DAE, DXF, MS3D, BLEND, etc,.

Import audio formats include: mp3, wmv, wav, etc,.

And you can use the “Text Shape” and “SVG Library” to import text and svg shape.


The Presentation-3D software can use in multimedia advertisement?

Can play in large flat screen HD television?

Yes, you can designer the multimedia advertisement used the 1920*1080 size, loop play the presentation and output to the HD TV.


Can have High resolution output when it plays on big screen?

Yes, you can output the 1920*1080 or larger resolution. and the better graphics the higher performance.


The Presentation-3D software project can play automatically like the electronic Billboard?

And can burn the project on a DVD and plays on DVD player?

Yes, you can play automatically and loop the animation. you can export the video or save to a play files.

The “Play FIles” can be played on other computer. The video can be burned or played with DVD player.


The Presentation 3D program supported in Touch Screen Monitor and Touch Screen TV?

Yes, Our program supported in Touch Screen Monitor and Touch Screen TV.



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